Orders are printed and shipped within 48 hours for about 95% of cases2.

This fast turnaround applies to most standard orders. However, larger orders (over 10 items) might take a bit longer, so it's best to allow extra time.

Spreadconnect handles everything in-house—printing, packaging, and shipping—so there are no third-party delays.

Because our products are made to order, cancellations must be requested within 24 hours of placing your order. Once production has begun, we're unable to cancel or modify your order.

To request a cancellation, please contact us at detoudetourdesigns.us as soon as possible with your order number. We'll do our best to catch it before it goes into production.

If your order has already entered production, it cannot be cancelled — but if there's an issue with your order upon arrival, please reach out and we'll make it right.

We're sorry to hear you're experiencing issues! Here are a few things to try:

• Check your payment info — Make sure your billing address matches what's on file with your bank or card provider.
• Try a different browser or device — Sometimes clearing your cache or switching browsers resolves checkout issues.
• Disable browser extensions — Ad blockers or privacy extensions can occasionally interfere with checkout.
• Try a different payment method — We accept major credit/debit cards, PayPal, and Shop Pay.

If you've tried the above and are still having trouble, please contact us at detourdesigns.us with a description of the issue and we'll help you complete your order as quickly as possible.

✅ Eligible Reasons for Return or Replacement

• Defective products (e.g., misprints, damaged items)
• Wrong item received
• Significant quality issues

Since items are custom-printed, returns for reasons like buyer’s remorse or incorrect sizing are usually not accepted unless the error was on their end.

📩 How to Request a Return or Replacement

1. Gather Order Details: Order number Photos of the issue (if applicable)Description of the problem
2. Contact Spreadconnect Support Directly: Use the support link on the Spreadconnect Shopify App page Include all relevant details and request either a refund or replacement.
3. Wait for Confirmation: They typically respond quickly and will let you know if the item qualifies for a return or replacement. If you've tried the above and are still having trouble, please contact us at detourdesigns.us with a description of the issue and we'll help you complete your order as quickly as possible.

Clothing & Accessories
T-shirts, hoodies, tank tops, leggings, socks, and more—available for men, women, and kids.

Bags & Luggage
Tote bags, drawstring bags, backpacks, and travel accessories.

Drinkware
Mugs, water bottles, tumblers—perfect for custom designs and branding.

Home & Garden
Pillows, wall art, kitchen accessories, and eco-friendly decor.

Baby & Pet Products
Onesies, bibs, pet bandanas, and more.

Sports & Outdoor Gear
Athletic wear, caps, and gear for active lifestyles.

Arts & Crafts
Items for DIY lovers and creative customers.