Orders are printed and shipped within 48 hours for about 95% of cases2.

This fast turnaround applies to most standard orders. However, larger orders (over 10 items) might take a bit longer, so it's best to allow extra time.

Spreadconnect handles everything in-house—printing, packaging, and shipping—so there are no third-party delays.

1. Log into your Shopify Admin Panel.
2. Go to Orders and find the specific order you want to cancel.
3. Check the order status:If it’s still marked as “Unfulfilled,” you may be able to cancel it.
4. Contact Spreadconnect Support Immediately:Since Spreadconnect handles fulfillment directly, you’ll need to reach out to their support team to request cancellation.You can find their contact info on the Spreadconnect app page.

⚠️ Important Notes

• If the order has already entered production or shipped, cancellation might not be possible.
• Refunds and returns depend on their specific policy, so it’s worth checking that too.

Design Placement Errors

Some users reported that after updates, products showed a warning like:
“The print area has changed for this product. Please check whether your design’s placement is correct.”

✅ Fix: Go into the product editor and manually re-align your design to the new print area.

App Sync Problems

If your products aren’t syncing correctly between Spreadconnect and Shopify, it might be due to theme compatibility or outdated app versions.

✅ Fix: Make sure you're using the latest version of Spreadconnect and that your Shopify theme is supported.

Checkout or Fulfillment Glitches

Orders might not go through if there’s a misconfiguration in shipping settings, payment gateways, or fulfillment preferences.

✅ Fix: Double-check your Shopify shipping zones, payment setup, and that Spreadconnect is set as your fulfillment service.

Large Orders or Custom Items

Orders with more than 10 items or custom configurations might take longer or trigger errors.

✅ Fix: Try placing a smaller test order to isolate the issue.

✅ Eligible Reasons for Return or Replacement

• Defective products (e.g., misprints, damaged items)
• Wrong item received
• Significant quality issues

Since items are custom-printed, returns for reasons like buyer’s remorse or incorrect sizing are usually not accepted unless the error was on their end.

📩 How to Request a Return or Replacement

1. Gather Order Details: Order number Photos of the issue (if applicable)Description of the problem
2. Contact Spreadconnect Support Directly: Use the support link on the Spreadconnect Shopify App page Include all relevant details and request either a refund or replacement.
3. Wait for Confirmation: They typically respond quickly and will let you know if the item qualifies for a return or replacement.

Clothing & Accessories
T-shirts, hoodies, tank tops, leggings, socks, and more—available for men, women, and kids.

Bags & Luggage
Tote bags, drawstring bags, backpacks, and travel accessories.

Drinkware
Mugs, water bottles, tumblers—perfect for custom designs and branding.

Home & Garden
Pillows, wall art, kitchen accessories, and eco-friendly decor.

Baby & Pet Products
Onesies, bibs, pet bandanas, and more.

Sports & Outdoor Gear
Athletic wear, caps, and gear for active lifestyles.

Arts & Crafts
Items for DIY lovers and creative customers.